Need some help with your order or got a burning question that you need answered pronto? Just click on one of the sections below to find the answer...
If you still can't find an answer to your question, please drop us an email at otquestions@olivtree.com
FREE on orders above $100, $5 for orders under $100. Delivery usually between 15-25 working days.Orders are shipped via our fully tracked P2P FedEx Service. The warehouse can choose to upgrade the order to courier. Local import duties may be payable on receipt.
When you place your order we'll send you an email confirming that the order has been placed and the items you've ordered.
Unfortunately, we are unable to update the status of orders at this time, but please be assured that when your order has been dispatched from our warehouse, we'll send you a second email to confirm this.
Overseas deliveries leave the United Kingdom via P2P FedEx and are then passed over to FedEx postal service for delivery.
No problem – all you need to do is grab a password reminder. You can find this at the 'Login/My Account' section of the site. Simply click on the 'Forgotten your password?' link and we'll email it over to you.
Setting up an account is really easy and only takes a few minutes. You'll need to give us your name and address details and then create a password, which you can use to access your account at a later date. With an account you can check the progress of an order, change your details and save your payment details, which will speed things up the next time you order.
This happens after 3 unsuccessful login attempts. Your password is case sensitive, so please bear this in mind when entering your details. If you do enter an incorrect password on more than 3 occasions, your account will be suspended automatically as a security measure. To resolve this, all you need to do is let us know via email and we can unlock your account and resend your password reminder over to your registered email address. Be assured that the crew member you deal with does not have access to your password details.
To redeem a discount code, select the basket icon, click ‘View Bag’ and enter the code into the ‘Add a Promotion Code’ box. If you proceed to checkout without entering your code you’ve gone too far and need to go back to your Shopping Bag. You can only use one promotional code per order.
Unfortunately our US phone lines are currently closed.
Once your order's gone through, you should receive an email with an order number. If you don't receive an email, just double check that you've spelled your email address correctly - it's also worth checking your junk mail. If you've checked and you're still unsure, please email our Customer Service Centre who will be happy to look into this for you.
You can return your unwanted items via post or to store within 30 days of receipt for full price items or 15 days for Sale items, unused and in their original condition.
We no longer offer exchanges for online orders, so we've refunded your order for you. The best thing for you to do is to re-order the garment in the color and size you're after.
We are experiencing some slight delays in our distribution centre which means refunds are taking a little longer than usual. Refunds may take up to 21 days to arrive but please be assured the team are working as quickly as possible. If you haven't heard from us within that time, please email the Customer Service Centre with a copy of your proof of postage and they'll look after everything for you.